Contact Us

The best way to reach us is at one of the emails below:

Wholesale@laceandlore.com for wholesale inquiries.

Sales@laceandlore.com for new marketing and business opportunities.

Info@laceandlore.com for returns, exchanges or general questions. 

 

Please also check out our terms and conditions for more return/exchange info.  

           

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Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Lace and Lore, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Lace and Lore for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Personal Information

All personal information you provide us with or that we obtain will be handled by Lace and Lore as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Lace and Lore and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Lace and Lore to delete or correct the information held about you. By accepting the Lace and Lore Conditions, you agree to the above.

Force Majeure

Events outside Lace and Lore's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Lace and Lore is released from Lace and Lore's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Payment

All products remain Lace and Lore's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Lace and Lore.

All transfers conducted through Lace and Lore are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.

LOCAL TAXES

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.
Cookies

Lace and Lore uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Lace and Lore best, you should have cookies enabled. The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Lace and Lore we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Additional Information

Lace and Lore reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Lace and Lore has the right to cancel the order and refund any amount paid in the best way. Lace and Lore shall also notify the customer of equivalent replacement products if available.

All enquiries: info@Lace and Lore.com

RETURN POLICY

You are entitled to a refund within 14 days of the shipping date of your purchase. Please note that the product must be returned unused, in original packaging including all tags. In case of refund neither the original shipping cost nor the return shipping cost will be repaid. Please email info@laceandlore.com with your original order to begin your return process.  

EXCHANGE POLICY

You are entitled to an exchange within 14 days of the shipping date of your purchase. Please note that product must be returned unused with original packaging. In case of exchange for sizing reasons, Lace and Lore will not charge additional shipping for the new size on the first exchange for different sizing.  Exchanges for sizing will be offered a $5 future credit on the first exchange only to be used within 120 days to off set return shipping costs.  This code will be emailed once the original item is received via email.  Please email us at info@laceandlore.com with your original order number to begin your sizing exchange.  Will will begin the process and advise the return shipping address.  Should you wish to exchange one item for a completely different item, please email us at info@laceandlore.com with your order number.  We will provide you with the address to send your item(s) and will refund your money less the original shipping.  We will provide you with a one time discount code for free shipping to be used within 14 days to place your new order of equal or greater value.

DEFECTIVE/DAMAGED PRODUCT

Should any of our product be received as damaged or defective in anyway, you have 14 days from shipping date to return your purchase.  Lace and Lore will offer a full refund, including the original price of shipping.  An additional store credit equal to the cost of the original shipping will be issued to you and is good for 1 year to use on any product.  Please email info@laceandlore.com to report any issues and start this process.  Please include your original order number and a brief description of the issue.